Return and Refund Policy

Return and Refund Policy

At GrowUp, we are committed to providing you with a smooth, reliable, and enjoyable shopping experience. Your satisfaction is our priority, and we want you to feel confident while purchasing from us. Please read the following Return and Refund Policy carefully before making a purchase.

Digital Products

All digital products available on GrowUp, including e-books, courses, PDFs, and other downloadable content, are strictly non-returnable and non-refundable.

Why digital products are non-refundable:

  • Digital products are delivered instantly and can be accessed immediately after purchase.
  • Once downloaded or accessed, digital content cannot be “returned” like physical items.
  • This policy ensures the protection of intellectual property and prevents unauthorized sharing of our digital content.

By purchasing digital products, you acknowledge and agree that no returns or refunds will be accepted under any circumstances.

Physical Products

For physical products, GrowUp offers a return and refund policy within 7 days from the date of delivery. To be eligible for a return or refund, the following conditions must be met:

  1. The product must be unused and in its original packaging.
  2. The product should be returned in the same condition in which it was delivered.
  3. The return must be requested within 7 days of receiving the product.

How to request a return or refund:

  1. Contact our support team at ContactUs or through the in-app support feature within 7 days of delivery.
  2. Provide your order number, a clear description of the issue, and photos if necessary.
  3. Our team will review your request and guide you through the return process.
  4. After receiving and verifying the product, we will process your refund using the original payment method.

Important Notes:

  • Shipping or delivery charges for returns may apply.
  • Refunds may take 5-10 business days to reflect in your account after approval.
  • Products that are damaged, used, or missing parts may not be eligible for a refund.

Final Notes

At GrowUp, we aim to maintain transparency and ensure a fair experience for all our customers. By following this policy, we can provide both digital and physical product customers with clear guidelines, protect our content, and ensure satisfaction for all users.

For any questions or clarifications regarding our Return and Refund Policy, please do not hesitate to reach out to us at [support@growup099.site].